Privacy policy

CVL Systems Ltd – Privacy Policy

Last updated: 17 November 2025

CVL Systems Ltd (“the Company”, “We”, “Us”, “Our”) is committed to protecting Your personal data and respecting Your privacy. This Privacy Policy explains how We collect, use, store and protect Your personal data when You visit Our website or use Our services.

By using Our website or providing information to Us, You confirm that You have read and understood this Privacy Policy.

 

1. Information We Collect

We may collect and process the following types of personal data:

Personal Data
Information that identifies You, including but not limited to:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Account information (if applicable)

Usage Data
Information collected automatically when You access or use the website, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time and date of visits
  • Diagnostic and analytical data

Communication Data
Information You provide when contacting Us, submitting enquiries, or interacting with Us through forms or email.

 

2. How We Use Your Personal Data

We use Your personal data for the following purposes:

To communicate with You
To contact You by email, telephone, SMS or other electronic means regarding updates, operational notices, service information or security alerts, where necessary for service delivery or where We have a legitimate interest.

To provide and maintain Our services
To operate, support, improve and manage Our website and services.

To manage Your requests
To respond to and manage enquiries, support requests or communications submitted by You.

To send relevant information
To provide news, service updates or information about goods or services similar to those You have purchased or enquired about. You may opt out at any time.

For business administration
To support internal record keeping, service improvement, staff training, and system testing.

For analysis and improvement
To identify usage trends, evaluate performance, refine user experience and improve Our services, products and marketing.

For legal compliance
To meet legal or regulatory obligations, respond to lawful requests and protect Our rights.

For business changes
To support potential or actual business transfers such as mergers, acquisitions or restructuring, subject to appropriate safeguards.

 

3. Sharing Your Personal Data

We may share Your personal data in the following limited circumstances:

We Never Sell Your Personal Data

We do not, and will never, sell Your personal data to any third party.

With Service Providers

We may share Your data with trusted third parties who assist Us in delivering Our services. These providers operate under contract and must protect Your data.

For Business Transfers

If We are involved in a merger, reorganisation, sale of assets or similar transaction, Your personal data may be transferred as part of that process, under strict controls.

With Affiliates

We may share data with affiliated entities within Our corporate group, all of whom must comply with this Privacy Policy.

With Business Partners

Where a service, promotion or joint offering requires collaboration with a partner, We may share limited data necessary for its delivery.

With Other Users

If You share information in public areas of Our website, forums or social channels, that information may be visible to others.

With Your Consent

We may share Your data where You have expressly authorised Us to do so. You may withdraw consent at any time.

 

4. Retention of Personal Data

We keep Your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and reporting obligations.

  • Personal Data is retained according to Our internal retention schedules.
  • Usage Data is generally kept for shorter periods unless required for security, service improvement or legal obligations.

 

5. International Transfers

We do not routinely transfer personal data outside the United Kingdom.
If an international transfer becomes necessary, We will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

 

6. Your Rights Under UK GDPR

You have the following rights regarding Your personal data:

  • Right of access – to request copies of the personal data We hold.
  • Right to rectification – to request correction of inaccurate or incomplete data.
  • Right to erasure – to request deletion of Your data where lawful.
  • Right to restrict processing – to request limits on how We use Your data.
  • Right to object – to object to processing based on legitimate interests or direct marketing.
  • Right to data portability – to request transfer of Your data to another provider where applicable.

To exercise these rights, please contact us using the details below.

 

7. Deleting Your Personal Data

You may request that We delete personal data We hold about You.
We will comply unless We are required to retain certain information by law or where We have a legitimate and lawful basis to retain it (for example, in relation to financial, security or regulatory obligations).

Where possible, You may also update or delete information directly through Your account settings if You have one.

 

8. Disclosure of Personal Data

We may disclose Your personal data where required to do so by law or where necessary to:

  • comply with legal obligations or court orders
  • protect Our rights or property
  • prevent or investigate wrongdoing
  • protect the safety of Our users or the public
  • defend against legal claims

 

9. Security of Personal Data

We take appropriate technical and organisational measures to protect Your personal data against unauthorised access, loss, alteration or misuse.
However, no method of electronic storage or transmission is entirely secure, and We cannot guarantee absolute protection.

 

10. Children’s Privacy

Our website and services are not intended for use by children, and We do not provide services to, or knowingly collect personal data from, anyone under the age of 18.

If You believe that a child has submitted personal data to Us in error, please contact Us immediately so that We can remove the information securely.

 

11. Links to External Websites

Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices or security of those sites and encourage You to review their privacy policies before providing any personal data.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any significant changes will be communicated via a notice on Our website or by email where appropriate.
Changes take effect when published, and the “Last updated” date will be revised accordingly.

 

13. Contact Us

If You have any questions about this Privacy Policy or wish to exercise Your data rights, please contact Us:

By post:

Data Protection Officer

CVL Systems Ltd

3 Wallis Close

Park Farm Industrial Estate

Wellingborough

Northants

NN8 6AG