Privacy policy

CVL Systems Ltd Privacy Policy

Last Updated: 19 June 2026

 

CVL Systems Ltd is committed to protecting your personal information and respecting your privacy. 

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, how long we keep it and the rights you have under UK data protection law.

CVL Systems Ltd is the data controller responsible for the personal information described in this Privacy Policy.

 

1. Information We Collect

We collect personal information when you contact us, request a quotation, complete one of our online forms, subscribe to receive information from us or otherwise communicate with us. 

This may include your:

  • Name
  • Company name
  • Postal address
  • Telephone number
  • Email address
  • Information relating to your enquiry or the services we provide
  • Technical information such as your IP address, browser type and device information, collected automatically through your use of our website 

We may also collect personal information through cookies and similar technologies when you visit our website. Further information about the cookies we use and how you can manage your preferences is set out in Section 3.

 We only collect personal information that is necessary for the purpose for which it is provided.

 

2. How We Use Your Information

We use your personal information to:

  • Provide our products and services
  • Respond to enquiries and requests
  • Prepare and provide quotations
  • Manage customer accounts and contracts
  • Meet our contractual and legal obligations
  • Improve our products, services and website
  • Protect our business, employees and information systems

 

We rely on different lawful bases depending on the purpose for which we use your personal information. 

We may process your information where it is necessary to take steps at your request before entering into a contract, such as preparing a quotation, or to perform a contract with you, such as fulfilling an agreed service agreement. 

We may also process your information to comply with our legal obligations, for our legitimate business interests, such as improving our website and preventing fraud, and, where required, on the basis of your consent, including for non-essential cookies and certain marketing communications.

Where permitted by law, we may contact you about products or services that may be of interest to you, including other services offered by CVL Systems Ltd.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

 

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to make the site work properly, maintain security, understand how it is used and, where you consent, support marketing activity.

A cookie is a small text file placed on or accessed from your device when you visit a website. Cookies allow a website to recognise your device and remember information about your visit. We use the following categories of cookies and similar technologies:

 

Strictly necessary cookies

These are required for our website to operate properly, remain secure or provide a service specifically requested by you.

These cookies do not require your consent where the applicable legal exemption applies. They cannot normally be switched off through our cookie banner, although you may be able to block them through your browser settings.

Blocking strictly necessary cookies may prevent parts of the website from operating correctly.

 

Functional cookies

These support additional website functions or remember choices you make, such as language, region, display or accessibility preferences. 

Where consent is required, these cookies will only be used after you have agreed to their use.

 

Analytics and performance cookies

These help us understand how visitors use our website, such as which pages are visited most often, so that we can improve website performance and content.

Where consent is required, these cookies will only be used after you have agreed to their use.

 

Advertising and targeting cookies

Where used, these may help us measure the effectiveness of marketing campaigns or provide advertising that may be more relevant to visitors.

These cookies will only be used where the required consent has been obtained.

Further information about the cookies and similar technologies used on our website, including their provider, purpose, category and duration, is available through our cookie preference centre.

We regularly review the cookies and similar technologies operating on our website and update this information where necessary.

 

Managing Your Cookie Preferences

You can accept, reject or manage non-essential cookies through our cookie banner when you first visit the website.

You can change or withdraw your consent at any time by using the cookie preferences link in the website footer.

You can also block or delete cookies through your browser settings, although doing so may affect how parts of our website function.

For more information about cookies generally, you can visit www.aboutcookies.org or www.allaboutcookies.org.

 

4. Sharing Your Information

We do not sell your personal information or share it with third parties for their own unrelated marketing purposes.

 

We may share your personal information where:

  • It is necessary to provide the services you have requested
  • You have asked or authorised us to do so
  • It is necessary for trusted service providers to support our business
  • We are required to do so by law
  • It is necessary to prevent fraud, misuse or a security incident
  • It is necessary to establish, exercise or defend a legal claim

Trusted service providers and recipients may include:

  • Our website platform provider, Shopify
  • Website hosting and information technology providers
  • Engineering, installation and maintenance partners
  • Email and communication platform providers
  • Marketing and website analytics providers
  • Consultants, subcontractors and project participants
  • Insurers and professional advisers
  • Auditors, certification bodies and regulatory authorities
  • Law enforcement agencies, courts and public authoritieSome service providers process personal information on our behalf and are required to protect it, follow our instructions and comply with applicable data protection requirements.

Other recipients may act as separate data controllers and process personal information in accordance with their own legal responsibilities.

 

5. International Transfers

Some organisations that support our website, communications or business systems may be located outside the United Kingdom or may store or access personal information in other countries.

Where personal information is transferred outside the UK, we ensure that the transfer is made in accordance with UK data protection law.

Depending on the circumstances, this may include relying on:

  • UK adequacy regulations
  • The UK International Data Transfer Agreement
  • The UK Addendum to the European Commission’s Standard Contractual Clauses
  • Another legally recognised safeguard
  • A permitted legal exception where appropriate

Where required, we also assess whether additional technical, contractual or organisational safeguards are necessary.

 

6. How Long We Keep Your Information

We only keep personal information for as long as necessary to fulfil the purpose for which it was collected and to meet our legal, contractual and regulatory obligations.

 The length of time we retain information depends on:

  • Why it was collected
  • Whether an enquiry, quotation, contract or customer relationship remains active
  • Applicable legal, accounting and regulatory requirements
  • Relevant limitation periods
  • The need to establish, exercise or defend legal claims
  • Applicable industry, certification or contractual requirements

 Retention periods are managed in accordance with our Data Retention Policy.

At the end of the applicable retention period, personal information will be securely deleted, destroyed or anonymised.

 

7. Your Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where applicable
  • Request restriction of processing in certain circumstances
  • Object to processing based on our legitimate interests
  • Object at any time to the use of your personal information for direct marketing
  • Request that certain personal information is provided to you or transferred to another organisation in a structured, commonly used and machine-readable format, where applicable
  • Withdraw your consent at any time where we rely on consent
  • Lodge a complaint with the Information Commissioner’s Office

 These rights do not apply in every circumstance and may be subject to legal exemptions. 

We may need to request information to confirm your identity before responding to a rights request.

 

 

8. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration, destruction or unauthorised disclosure.

Access to personal information is restricted to people who require it for an authorised business purpose.

 Although we take reasonable and proportionate steps to protect personal information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

 

9. Privacy Concerns and Complaints

If you have any questions or concerns about how we collect, use or protect your personal information, please contact us in the first instance.

We will consider your concern fairly and respond as soon as reasonably practicable.

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office.

Further information about the Information Commissioner’s Office is available at www.ico.org.uk.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, our website, our systems, our services or our business operations. The latest version will always be published on our website.

 

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or would like to raise a privacy concern, please contact us:

 

Data Protection Contact
CVL Systems Ltd
3 Wallis Close
Park Farm Industrial Estate
Wellingborough
Northamptonshire
NN8 6AG

Telephone: 01933 674100
Email: service@cvlsystems.com
Company Registration Number: 06833565